FAQ

Where is Chemical Xchange based out?
1792 Latham St - Memphis TN 38106


How long will it take for me to receive my product?
All product is shipped out within 5 business day. Tracking is always provided.


What payment options do I have?
You can pay with a credit card or debit through our site.


What’s my return policy?
You have 30 days to return the product. There is a 25% restocking fee. You will also need to pay for freight.


How about if my product arrives damaged?
We will resend new product ASAP and return the damaged product at no cost.


How long does the product last?
Product has a shelf life of 24 months.


How do I find tracking?
Once product is shipped we email you tracking.


Is there terms with Chemical Xchange?
Not currently.


How do I get pricing? Log in link


What if my customer is not getting good results?
Redirect the customer to us and we will take care of it.


Can my customer contact Chemical Xchange?
Of course! We are here to help.


Can my customer set up an account and see pricing?
NO! Only dealers and distributors are eligible to see pricing.


May I get product samples?
We have videos that show how good our products work, with 35 years of making products. Trust us it works!